CANCELLATION POLICY AND TERMS

FAQ's

Q1.   Which category of hotel is provided in this package?

Ans. The Hotel provided in the package is Casa De Goa Boutique Resort.

     The package provides a 4-star rating hotel. 

Q2.  How long does it take to get from Goa Airport to  Casa De Goa Boutique Resort?

Ans. It takes approximately 1 hr 4 min to drive 39.4  km from Goa Airport to Casa De Goa Boutique Resort.

Q3.  Who Will I Meet on My Arrival?

Ans  You will be greeted by our representative at the airport on your arrival. He shall be holding a placard of your name 

     for identification.

Q4.  What kind of transport will be provided for a tour of this package?

Ans. The traveler will be provided with the AC Vehicle transport for their tour.

Q5.  Is Airfare included in this package?

Ans. No,  airfare is not included in this package.

Q6.  Which meals are included in this amount of Package?

Ans. The package includes breakfast meals.

Q7.  What is the advance payment to book this package?

Ans. Our deposit is 20% of the total cost of your holiday, which needs to be paid at the time of 

     confirming your holiday. 

Q8.  What Does This Package Include?

Ans. Package Include:

1.  Welcome Drink on Arrival

2.  Stay.

3.  Breakfast Meals

4.  Return Airport Transfer by AC Vehicle on SIC

5.  Complimentary 2 bottles of Mineral Water Replenished Daily.

Q9.   What Does This Package Exclude?

Ans. The package excludes :

1. Airfare in this Package is Calculated at Rs. 8000 Per Person. 

   Any increase in Airfare To be Paid Extra.

2.  Meals Other Than Specified.

3. Any Adventure activities.

4. Personal Expenses – Laundry, Shopping, Telephone calls, 

   Room Service Charge, Tip Etc.

5. Travel Insurance.

6. Any Service not mentioned in inclusion.

Q10. How Can I Book My Tour with You?

Ans. If you are interested in booking any of our tours,  You may simply send us an email giving us your details or

     Simply call us on our toll-free number.

Q11. Can I  request an extra bed for a third person in a double room and at what costs?

Ans. Yes, you can request at the time of booking and the price will be calculated in triple sharing basis of package.

Q12. Is this package is valid for a solo person?

Ans. No, this package is not for a solo person but if you want to book this package then the price of the hotel's room 

     is calculated as single sharing and the price will go up for this package.

Q13. If I Come Across Any Problem During My Trip, How Would You Help Me?

Ans. We provide truly 24 X 7 assistance. You will always have someone to assist you even at any point in time. We shall also give you mobile nos. of executives who you may call in case of any need.

Q14.  How many people are required to book this package?

Ans.  Minimum 2 people are required to book this package.

Q15. What is the child policy of the hotel?

Ans. Below 12 years can stay with parents free of cost. The kids can stay in the same room with the parents without any additional charges. In case an extra bed is required, that would be on an additional charge. 

Q16. When is the best time to visit Goa?

Ans The most suitable to visit Goa is from the month of October to March as the climate 

is moderate and pleasant too. 

Q17.  Which airline flight services are available for Goa?

Ans. Goa is considered to be one of the famous beach spots of the world so flight and charter 

     services is very well connected to Goa. The Airlines providing flight services to Goa are-

     Aeroflot, Air Arabia, Air India, Air Italy Polska, Arkefly, Condor Flugdienst, Edelweiss Air, 

     GoAir, IndiGo, Jet Airways, JetLite, Kingfisher Airlines, Monarch Airlines, Novair, Qatar Airways, 

     SpiceJet, Thomas Cook Airlines, Thomson Airways, Transaero.

Booking Procedure :-  

1.     (Booking Hold Amount) PAY RS.20, 000 or 30 % of the total amount which is higher. 

In order to process the booking, we would need Rs.20, 000 / or 30 % of the total amount as token amount which you can pay through our Payment Gateway .For Flight booking we need full payment of flight or in some case we can issue the flights with cancellation charges. Rest amount can be paid within 1-2 days only in that case in which customer buying full package from us. 

2.     Booking Confirmation Amount: (PAY 30% OF THE REMAINING AMOUNT). 

After getting the availability from the hotel / Flights / Transport etc you will be informed via email / Phone, Then you need to make the 30% of remaining payments which can be made within 1-2 days through Net banking, Bank Transfers (Cash) or Cheque in our Bank. 

If due to non-availability of hotel we can offer other similar hotel category option or we will give full refund to customer with the applicable interest of bank. 

3.     Full Balance Amount (30 days before Travel). 

Remaining amount needs to be furnished 30 days before the travel. In case of urgent bookings, it depends on the nature of bookings. Once the payments are received, you shall be acknowledged immediately via an e-mail / Phone call. 

4.     Invoice and Vouchers. 

Your total Bill Receipt & Vouchers shall be delivered to you electronically via E-mail. Vouchers are normally provided 3-10 days before the actual Travel.

 IMPORTANT NOTES :-

Ø   The rate of exchange prevailing on the day of final payment will apply.

Ø  Passport should be valid for up to six months from the date of return.

Ø  Tips & Gratuities

Ø  Timings and schedules will be subject to change without notice.

Ø  Baggage allowed is 1 medium sized suitcase and one handbag per person.

Ø  All confirmations are subject to availability at the time of booking.

Ø  Rates/itineraries/payment terms as per present RBI regulations and are subject to change without any prior notice.

Ø  Above is a tentative proposed itinerary. Final itinerary will be given after confirmation of the tour programmed.

Ø  The above quotation has been based on specific hotels. In case the hotel rooms are not available as specified above an alternate hotel will be suggested. The difference in cost is payable extra. 

Term and Condition :-

As per Term and Condition of Bagpack2go.com